In this article, the author provides an update on their early findings from user research. Inclusion is at the heart of the new system, following several blind spots in the previous system, GOV.UK Verify.
The research team has tracked user journeys to securing identity, and has found three dimensions that identity checking can vary across. These are: the strength of the identity check, the document provided by the users, and the channel this is conducted through. The team has found that a mobile app works for the majority of users, but not all. Furthermore, they do not want an app to be mandatory. Going forward to beta testing, they will research live traffic.