This investigation by Guardian journalist Rebecca Ratcliffe looks into the human impact of errors in Aadhaar - India’s national biometric and digital identity program.
Ratcliffe describes a number of incidents where mistakes in the centralized server are directly linked to cases of starvation, and how some families are now - eventually - accessing the right support.
“If there’s a fault in the system, access to an array of support can abruptly halt,” Ratcliffe explains.
“‘Decisions about you are made by a centralized server, and you don’t even know what has gone wrong,’ said Reetika Khera, an associate professor of economics at the Indian Institute of Management Ahmedabad. ‘People don’t know why [welfare support] has stopped and they don’t know who to go to to fix the problem.’”